Operations
Technical Support Specialist
Europe (Remote)
Full-time
$60k - $85k
Posted 8/27/2026
About the Role
Provide exceptional technical assistance to our users and serve as the bridge between customers and engineering.
What You Will Do
- Respond to user inquiries and troubleshoot technical issues.
- Document common issues and maintain our external knowledge base.
- Escalate complex bugs to the engineering team with clear reproduction steps.
- Advocate for user needs and suggest product improvements.
What We Are Looking For
- Prior experience in B2B or B2C technical support.
- Excellent written communication and empathy.
- Ability to understand complex technical concepts and explain them simply.
- Basic familiarity with web technologies (HTML, CSS, browser dev tools).
Tech Stack
- Zendesk
- Linear
- Notion